Deliver + 1

Deliver + 1

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up...
Another Secret Revealed

Another Secret Revealed

In the last post we talked about the first secret to building a solid client service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied clients to raving fans. You must know what your clients want. Know who...
Shhh… I have a secret

Shhh… I have a secret

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting, trying to get a live person on the line, going through an interrogation to speak with someone or...
Add Some Compost

Add Some Compost

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy...